When you call us at (833) 321-7153 or fill out a form on our website, we collect your name, phone number, email address, and the address where you need water damage restoration. We also collect details about your water damage issue so we can send the right team.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
We use your contact details to respond to your request, schedule your service, and keep you updated about your water damage restoration project. If you ask us a question, we use your information to answer it.
We may also use your information to improve our services, send you important updates about your job, and share occasional offers that we think could help you protect your home from water damage.
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies help us make the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.
We use analytics tools to see how many people visit our site, which pages they view, and where they come from. This data is aggregated and does not identify you personally.
We may also use third-party services for scheduling, customer communication, or advertising. These providers only receive the information needed to perform their specific tasks and are required to protect it.
We do not sell your personal information. We share it only with our own team members and trusted service providers who help us run our business, such as scheduling software or payment processors.
We may disclose your information if required by law, to protect our rights or safety, or during a business transfer. In those cases, we take steps to keep your information confidential.
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you want us to delete your information sooner, contact us using the details below and we will honor your request as allowed by law.
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure connections and restricted access to your data.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete your information. You can also object to certain uses of your data.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise any of these rights, contact us using the details below.
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review it periodically.
If we make significant changes, we will notify you by posting a notice on our website or by other means as required by law.